Mystery Phone Calls
A superb addition and valuable supporting tool to assess call centre standards, and general telephone customer service. Retail Eyes manages extensive outbound and inbound call measurement programmes for some of the UK's top call centre operators.

Fully integrated and aligned into the main Retail Eyes programme, our digital CATI system allows you to listen to each and every mystery phone call that is made as part of the programme.

An incredible training tool and measurement process combined!..... Every mystery phone call directly attaches to a written customer experience report. Where specified, individual calls are sent as .mp3 files direct to any agreed recipient for training and analysis.