Mystery Phone Calls
A superb addition and valuable supporting tool to assess call centre standards, and general telephone customer service. Retail Eyes manages extensive outbound and inbound call measurement programs for some of the US's top call centre operators.

Fully integrated and aligned into the main Retail Eyes program, our digital CATI system allows you to listen to each and every call that is made as part of the program.

An incredible training tool and measurement process combined!.....Every call directly attaches to a written customer experience report. Where specified, individual calls are sent as .mp3 files direct to any agreed recipient for training and analysis.